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Password Recovery
Important: You can use the password recovery if you have activated at least the recovery by mail or an alternative access password. Otherwise you may get a message that the e-mail can't be found

E-Mail Password Recovery

Open the LockMyPix Login and enter a wrong password. Tap on the hint password recovery in the top menu.
  1. 1.
    Enter your e-mail and submit. LockMyPix sends a link to your inbox to obtain the verification code. E-Mail delivery can take up to 5 minutes. Please wait and don't request a new verification code in the meanwhile
  2. 2.
    Once you have received the mail, open the link and obtain the code
  3. 3.
    Open LockMyPix and enter the code. Your password will be displayed which you can use for the login
If you don't receive the e-mail after 30 minutes, request a new proof code (refresh-button). A new proof code makes the previous obsolete
The password recovery with e-mail is isolated from your Vault and has no 1:1 relationship.
Your recovered password is not working? Read more​

Alternative Password access

Open the LockMyPix Login and enter a wrong password. Tap on the hint password recovery in the top menu.
  1. 1.
    Enter the password you set up as your fallback. This option is available only if you have set up a fallback password
  2. 2.
    Once submitted, LockMyPix gains access if the password is matching
  3. 3.
    If you were able to login with the matching password, change your main password from the LockMyPix settings -> Change Password
  4. 4.
    Reactivate the alternative access password for your newly set password
Mind that your password is solely private. LockMyPix or the Creators don't know your password

I need help

​Read more if you need assistance with the recovery of your password or if the recovered password doesn't match to your Vault.
Last modified 12d ago