Password Recovery
Important: You can use the password recovery if you have activated the recovery by e-mail or set an alternative access password. Otherwise you may get a message that the e-mail can't be found
E-Mail Password Recovery
Open the LockMyPix Login and enter a wrong password. Tap on the hint password recovery in the top menu.
Enter your e-mail and submit. LockMyPix sends a link to your inbox to obtain the verification code. E-Mail delivery can take up to 5 minutes. Please wait and don't request a new verification code in the meanwhile
Once you have received the mail, open the link and obtain the code
Open LockMyPix and enter the code. Your password will be displayed which you can use for the login
If you don't receive the e-mail after 30 minutes, request a new verification code (refresh-button). A new verification code makes the previous obsolete
The password recovery with e-mail is isolated from your Vault and has no 1:1 relationship.
Your recovered password is not working? Read more
Alternative Password access
Open the LockMyPix Login and enter a wrong password. Tap on the hint password recovery in the top menu.
Enter the password you set up as fallback. This option is available only if you have set up a fallback password previously (alternative password)
Once submitted, LockMyPix can open your Vault if the entered password is right
If you were able to login with the matching password, change your main password from the LockMyPix settings -> Change Password if required
Reactivate the alternative access password for your newly set password afterwards
Mind that your password is solely private. LockMyPix or the Creators don't know your password
I need help
Read more if you need assistance with the recovery of your password or if the recovered password doesn't match to your Vault.
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