Activate Recovery

Password Recovery is optional and helps you to recover your password if you forget it.

You cannot gain access if you forget your password and didn't activate a recovery option. There's no backdoor.

Recovery by E-Mail

1. Open the LockMyPix settings

2. Choose E-Mail Address

3. Enter any E-Mail Adresse where only you have access

E-Mail not available?

This message will pop up if you have associated your e-mail with a different password before.

Use the same password to reuse that mail or reach out to our support to remove the e-mail for you from the password recovery. Please mind that you have to prove that you are the owner of the e-mail address.

Alternative Access Password

1. Open the LockMyPix settings

2. Choose Alternative Access Password

3. Enter a password with at least 6 characters

Disable Password Recovery

E-Mail

• Open the LockMyPix settings

• Choose E-Mail Address

• Select the Trash-Symbol from the top right

Alternative Access Password

You can change the Alternative Password anytime. Removal is not possible.

How can I recover my password?

Use the recovery by E-Mail or Alternative Access Password.