LogoLogo
  • πŸ‡©πŸ‡ͺDeutsch
  • πŸ‡§πŸ‡·PortuguΓͺs
  • πŸ‡ͺπŸ‡ΈEspaΓ±ol
  • Helpdesk
  • Create Your Vault
    • Delete the Vault
  • Import Photos
  • Import Videos
  • Import Documents
  • Create Folders
  • Create Private Notes
  • Organize & Sort
    • Unlock Files
  • Backup Your Vault
    • Copy to new device
    • Backups FAQ
  • General
    • πŸ‘†Activate Fingerprint
    • πŸ‘€Activate Face/Iris Login
    • 😎Catch Intruders
    • 🀫Hide the App
    • πŸ”“Create a second Vault (Fake Vault)
    • πŸ’ΎUse the SD-Card
    • 🌈Design & Styling
    • πŸ“„Find Duplicates
    • LockMyPix FAQs
      • Send a file to another app
      • Lock the Vault
      • Restore from Trash
      • Play Videos
      • Advanced Settings
      • Permissions
      • I see ads
    • Storage of data
    • LockMyPix VS Other Apps
  • Password
    • Activate Recovery
    • Password Recovery
      • Recovered password is not working
      • I can't recover my password
    • Change password
  • πŸ‘‘Upgrade
    • Get Premium
  • Tips and tricks
    • Increase your Security Level
    • I lost my phone
  • More resources
    • Contact Support
    • Privacy Policy
Powered by GitBook
On this page
  • Are backups encrypted?
  • How can I import my backup from the Cloud?
  • I get bk-1 when importing a backup file
  • My current password is not matching with the backup

Was this helpful?

  1. Backup Your Vault

Backups FAQ

PreviousCopy to new deviceNextActivate Fingerprint

Last updated 3 years ago

Was this helpful?

Are backups encrypted?

Yes. Anything in LockMyPix is encrypted. Content of a backup is fully encrypted with AES CTR 256.

How can I import my backup from the Cloud?

Take a look on .

I get bk-1 when importing a backup file

  1. Check that you have enough free storage. At least same amout as size of the backup file.

  2. Try to import the backup manually:

    Rename the backupfile and add ".zip" to the filename. You can now open the backupfile with a filemanager or winzip and see the encrypted files. Move the folders .encrypt and .encrypt prev from the backup into the LockMyPix data folder. It is located directly on your storage.

    .LockMyPix

    You may will be asked to migrate the folder - confirm. Files from the backup are now manually imported to the current vault and will be visible, if the password / PIN matches with the password used to encrypt the files.

    P.S.: The .LockMyPix folder is located on your device storage or sd-card (if activated from the settings). It's in a hidden state. You can make it visible if your file manager app can show hidden files.

If you still cannot import the backup, move it to a Desktop PC and try to open it with or .

Try to repair the backup i.e. with Winrar built-in repair tool.

Create a new backup if possible or use the .

My current password is not matching with the backup

As content of a backup is always encrypted, your current password will be used. To import a backup with a different password, from the LockMyPix settings to match that from the backup and retry the import.

change your current password
Winrar
7zip
Restore from the Cloud
Cloud Backup